03 of 05. Service orchestration and governance
Too many apps and vendors, and nobody on the scorecard.
You used to have one application in a closet. Now you have four across three clouds, a managed service provider wiring the PCs together, and nobody orchestrating any of it. We take that seat.
OutcomeWhat you get
One plan for every system and supplier the company depends on, one monthly scorecard that says whether each of them did what they were paid to do, and vendors who answer to someone with the authority to change them.
Renewals, outages and the next system decision handled by a person, not by whoever shouts loudest.
ProcessHow it runs
- 01InventoryEvery application, contract, vendor and renewal: who owns it, what it costs, and what it is supposed to deliver.
- 02The scorecardA monthly scorecard built from the vendors own reports, with a service standard for each and the misses named.
- 03GovernanceA vendor calendar, a decision path for exceptions, and one meeting a month where the suppliers report to the company instead of the other way round.
- 04Change, when it is dueWhen a system has to go, we run the selection and the transition, and we stay through the cutover.
ExamplesTypical projects
- Service levels and KPIs for every technology provider, a monthly service review, and a quarterly look-ahead plan.
- An independent cybersecurity baseline, ranked by criticality, with an action plan. An outside firm runs the assessment; we manage it.
- Infrastructure upgrades, project-managed from scope to cutover while the provider does the work.
- Cloud migrations, project-managed from plan to go-live.
- Core system selection: a needs analysis, a request for information, vendor presentations, and a written comparison of cost, timing, risk and benefit.
- A telecom review: where the current service stands, the options, the proposals, and the move.
ExecutionWho does the work
John runs this inside the company: the vendor calls, the scorecard, the escalations, the contract conversations. Running now for a specialty clinic with three core suppliers that, until recently, nobody was orchestrating.
An honest broker. We do not sell software, and we do not replace your IT provider. You get CIO-level guidance without the cost of a full-time hire.
The benchAssociates, by subject
Systems architects, data engineers and security specialists from the bench join for selections and transitions. You meet them before they touch anything.
FitWho this is for
Companies that have grown into a stack of systems and a roster of vendors with no one accountable for the whole. Healthcare practices, insurance operations and multi-site businesses most often.
Self-checkThis is you if
- You could not name every vendor you pay for technology, or what each one promised.
- An outage or a renewal surprises you more than once a year.
- Your managed service provider grades its own work.
- The next system decision keeps getting pushed because nobody owns it.
Free guide
The Owner’s Operating Playbook
Six stages from diagnosis to execution: the questions we ask at each, what each one produces, where AI actually helps, and a 20-question scorecard that shows where to start.
Start with a free 30-minute call.
Bring the three things that keep you up. In thirty minutes you’ll know whether we’re the right fit and what we’d look at first. Nothing to sign.